Health

Public-Health Tri-Cities
604-949-7200
Provides public health nursing services.

HealthLink BC
Call 8-1-1
Call 7-1-1 for deaf & hearing impaired services.
24-hour health info line. Speak with a registered nurse, pharmacist or registered dietitian.

Medical Services Plan
604 683-7151
For information on your Medical Services Plan, premium assistance and temporary premium assistance.

PharmaCare
604 683-7151
Helps B.C. residents with the cost of eligible prescription drugs, certain medical supplies, and pharmacy services. It provides assistance through several drug plans. The largest is the income-based Fair PharmaCare plan.

Medical Travel & Accommodation Assistance
A list of programs that may provide assistance with the cost of medical travel and accommodations to B.C. residents who must travel from their home to access medical care.

 

Health Care Complaints

Complaints about the Quality of Health Care Service:
Patient Care Quality Review Board

If you would like to make a formal complaint regarding the quality of care that you or a loved one has received, or you would like more information about making a complaint, contact the Patient Care Quality Office in your health region.

Complaints about Assisted Living Residences

Assisted Living Registry staff investigate complaints related to the health and safety of persons living in assisted living residences. Anyone with a concern about the health or safety of an assisted living resident can make a complaint to the registry, including: a resident, a family member, a friend of a resident, residence staff, or a member of the public.

Complaints about Residential Care Facilities

If you have a concern about the health, safety or well-being of a person in a licensed residential care facility, make a complaint immediately. Waiting too long before making a complaint may affect the process, as relevant documents or witnesses may become unavailable and affect the investigation and resolution of the complaint.

 

College of Physicians and Surgeons BC
604-733-7758
Members of the public who have a question or a concern about a physician can contact the College for guidance, and/or file a formal complaint with the College.

Fraser Health Authority
Delivers a wide range of health care services to more than 1.8 million people living in communities stretching from Burnaby to White Rock to Hope.